Facilitation Certificate Program (FACP)

This course will provide participants with a core foundation in understanding the facilitator\'s role in leading teams for quality and work improvement initiatives. Participants will recognize their role as a facilitator when working with teams. Participants will learn to demonstrate team building techniques, team process tools and meeting management guidelines to assist teams to work together more effectively. They will also demonstrate effective interpersonal communication skills to be able to provide feedback, solve problems collaboratively, seek consensus building and facilitate conflict resolution. Participants will demonstrate the competencies and process skills required to meet the standards of performance as a Facilitator. Participants must lead several projects to prepare for the final facilitation certification.

The "Facilitation for Results" Workshop provides participants with an understanding of the facilitator\'s role as a presenter, recorder, and observer. The participant will recognize key facilitation skills: guiding, dialoguing, observing, listening, and questioning. The participant will define several processes for demonstrating facilitation: how to plan and conducting a facilitated meeting, how to initiate participation, how to encourage decisions and reach consensus, how to handling conflict, how to solve problems. Participants will examine effective group process techniques and learn how to conduct effective meetings.

Learning Objectives:

Understand the role of Facilitator and effective process techniques and communication skills
Identify three facilitation systems, social, technical, leadership.
Identify the steps and strategies for performing team interventions.
Recognize the art of running team meetings effectively
Identify the facilitator skill requirements needed to support, coach, and enable teams to work together more effectively.
Demonstrate the facilitator\'s role in leading problem solving teams and controlling team dialogue to reach consensus.
Relate how to demonstrate facilitation and decision making techniques

Course Length: 5 Days
Participants: 15- 20

Course Details – Program Overview:

Track One
Introduction - What and Why

Discuss the Purpose of Certification Process, participant requirements
Define the role and function of a facilitator
What is the Facilitator\'s competency requirements and contribution as the moderator, manager and technician?
Encourages participation, promotes mutual understanding, fosters inclusive solutions, encourages meeting management, coaches and trains team members, provides support and reinforcement
Define the technical role of the facilitator when working with Teams, the guidelines, procedures and expectations
Planning Meetings
Setting Agendas
Administrative approval
Team member selection
Status Reporting
Roles of Team Members, Supervisors
Conducting Meetings
Facilitation Process in Meetings

Track Two
Define Facilitator Skills and Team Processing

Review Success Factors for Building a Successful Team - Critical Success Factors
Understanding Team Development
Identify the five stages of team development
Communication skills, values assumptions, problem solving, morale building, emotional expressiveness, social relationships
Define what happens when the team breaks down
Identify the Dynamics of Teams - communications and role functions, what to look for in groups
Discuss team process tools and team member roles
Selecting the appropriate facilitation process
How to build a supportive climate through dialoguing
Processing Techniques
Team Processing Skills - Introducing an event, Intervening to encourage improvement, and Debriefing an activity
Facilitation communication techniques
Encouraging Consensus

Encouraging participation
Gaining commitment
Summarizing and clarifying
Seeking consensus
Generating Ideas

Providing effective feedback
Clarifying goals and roles
Intervening to get team on track
Providing encouragement and recognition
Resolving issues and conflicts

Track Three

Technical Skills for Facilitation
Facilitating effective meetings
Coaching effective meeting process - setting goals, roles and outcomes
Coaching/training process improvement/team process
Facilitating open discussion
Facilitating process
Encouraging record keeping and note taking
Facilitating agreement - decision making and problem solving
Debriefing meeting results
Dealing with team members behaviors
Coaching team members for team presentations
Review of the Problem Solving Model
Review of Problem Solving Tools
Encouraging Creativity
Developing Decision Making Skills

Track Four

Facilitators Demonstrate
Participants prepare presentation and demonstrate facilitation skills
Each participant will demonstrate effective facilitation skills
Each participant receives feedback from peers
Each participant develops an action plan for improvement
Instructor provides feedback for continued growth and skill development
Participants receive certification as Certified Facilitators